We hope that you are doing well and that you are can focus on the important things during these truly challenging times. All of CIB’s staff are available to deal with your questions during this lockdown period. The uncertainty of eventual developments may seem overwhelming at times and therefore we encourage you to keep focused on what we can do without getting lost in the countless predictions and hypotheses. What I can however say with certainty, is that CIB will assist our mutual clients with various initiatives outlined hereafter.

Motor Premium

CIB recognises that the lockdown has meant that many vehicles are not being used or being used significantly less than normal. The resulting traffic volume has also been much lower, all of which reduces the motor risk. CIB will assist our clients by applying a 15% premium reduction across all motor premiums for the month of May. Clients that have already had individual underwriting interventions will need to be dealt with outside of this arrangement.


During these challenging times we do not want to create the impression that clients that are already under pressure need to face premium increases – even at policy renewal. CIB will therefore renew policies with renewal dates between 1 May 2020 and 30 June 2020 by applying the inflationary escalations to the sections as per normal, while keeping the premiums constant for the months of May and June.

This will yield the protection against inflationary pressures on sums insured, while providing policyholders with protection against rising premiums.

Please contact our underwriting department for specific adjustments on individual policies where the aforementioned might not be appropriate.

Underwriting Engagement

The renewal and motor premium relief actions will be applied to all policies. We do encourage you to contact our underwriting department to make more specific adjustments to the policies during this time. We do recognise that there are many instances where covers may not be required, or the exposure and related risk reduced.

Our underwriting team will assess each request and endeavour to find a suitable solution in each case.


We also want to encourage you to review any sum insured that may be exposed to the material changes in exchange rates. It is vital that the policyholders are adequately covered and we advocate a review of the sums insured where appropriate.

The lock-down period prevents many of us travelling to our work. Please do however remain proactive in managing the risks that may be increased during this period. We have already witnessed an increase in theft and burglary cases in unoccupied premises. We do not want anyone to disregard the lockdown restrictions, however if security firms can confirm that all is in order at our clients’ premises, we will together discourage criminals.

This may also apply to holiday homes or second residences


Please visit our website (www.cib.co.za) to find some useful information relating to the claims handling during this period. For example, we urge you to contact us on any car-hire related claims.

Remember to keep in contact with your staff, friends and family alike. We find ourselves in unfamiliar territories, but through cooperation and constructive engagement we believe that we can make a positive contribution in these trying times.